Shipping policy
UK orders
UK delivery is £3.65, with free UK shipping on orders £40+.
Orders are carefully packed and usually dispatched within 2-4 business days (excluding UK bank holidays).
US orders
US delivery is $12.99
Tracking: Dispatched via Royal Mail International Tracked and handled by USPS. You’ll receive a tracking link via email as soon as your order leaves our studio.
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Timeline: Please allow 2-4 business days (excluding UK bank holidays) for processing. Once dispatched, your order typically arrives within 5-10 business days.
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Customs & Duties: All import taxes and duties are calculated and collected at checkout. Your order will be delivered to your door with no additional fees or surprise charges.
Canada orders
Canada delivery is CAD $21.99
Tracking: Dispatched via Royal Mail International Tracked and handled by Canada Post. You’ll receive a tracking link via email as soon as your order leaves our studio.
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Timeline: Please allow 2-4 business days (excluding UK bank holidays) for processing. Once dispatched, your order typically arrives within 5-10 business days.
-
Customs & Duties: All import taxes and duties are calculated and collected at checkout. Your order will be delivered to your door with no additional fees or surprise charges.
If you have any shipping questions, please contact us at hello@softerthings.com.